Shipping policy

SHIPPING POLICY
Last Updated: 04/26/25

At Vanatri, we’re committed to delivering your order safely and efficiently. Please read below for details on our shipping methods, timeframes, and policies.

Free Shipping

We offer free standard shipping on all orders over $50 (before tax and discounts).
Orders under $50 will incur a shipping fee calculated at checkout.

Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday (excluding holidays). Once shipped, you’ll receive an email with tracking details.

Estimated Delivery Time

Domestic (U.S.) Shipping:
Standard shipping usually takes 3–7 business days after processing.
Delivery times may vary depending on your location, weather conditions, holiday volume, or carrier delays.

International Shipping:
International orders typically arrive within 7–21 business days, depending on the destination, customs processing, and local postal services.
Please note: International customers are responsible for any customs duties or taxes imposed by their country.

Shipping Locations

We currently ship to:

  • All 50 U.S. states, including Alaska and Hawaii

  • Select international countries worldwide
    (International shipping options and rates will appear at checkout)

Tracking Your Order

Once your package is shipped, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking to update.

Delivery Issues & Lost Packages

If your order is marked as delivered but not received:

  • Double-check the shipping address and mailbox

  • Check with neighbors or building managers

  • Contact the shipping carrier for details

If you're still unable to locate your package, email us at customersupport@vanatri.com and we’ll do our best to help.

Address Errors or Returns

Please make sure your shipping address is accurate at checkout.
If an order is returned due to an incorrect or undeliverable address, we can reship it once you cover the additional shipping cost.

Contact Us

Have questions? We’re here to help.
Email:  customersupport@vanatri.com